Returns and Refunds

Shipping Policy

Last Updated: October 31, 2023

1. Shipping

We offer free standard shipping on orders above R1 000, this offer does not apply to orders for delivery outside of South Africa’s borders.

We make use of multiple courier service providers. We will send you a message by email to tell you when we have dispatched your order, to track your parcel please refer to that email.

Deliveries will be made by the courier to the address stipulated in your order, please ensure you capture the correct shipping address. In the event that you’ve entered an incorrect address, please contact us immediately to rectify it. If your parcel has already been dispatched, you are responsible for arranging the receipt of the Goods directly with the relevant courier.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us or delivery is attempted but unsuccessful due to the provided contact person being unreachable or unavailable. We may, but are not obliged to, deliver the Goods in instalments if they are not all available at the same time for delivery.

You must ensure that someone is present to accept the delivery. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver and it becomes your responsibility to arrange the receipt of your Goods.

When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimize your inconvenience. Signing "Unchecked", "Not Checked" or similar is not acceptable.

Any references made to delivery or transit times are estimates only and shall not be treated as contractual when you place your order. We are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery. Delivery estimates exclude the time to process and pack your order, which may vary depending on the size of the order.

2. Delivery Estimates

Transit times are only guides and are not guaranteed. All times quoted are in working days; weekends and public holidays are not transit days. Delivery estimates depend on the destination, road conditions, and any other unexpected delays. Delays are out of our control and may take place occasionally, if you’re urgently in need of your parcel please make use of the Express Shipping option.

Delivery will take place from Monday to Friday between 08:00 and 17:00. We cannot deliver to mines, embassies, and informal settlements.

Domestic Shipping:

Standard

Parcel weight	Shipping cost	Delivery estimate
Up to 2 kg	R 110	Main Centre: 1 - 4 business days Regional Areas: 1 - 6 business days
Over 2 kg Up to 5 kg	R 130	Main Centre: 1 - 4 business days Regional Areas: 1 - 6 business days
Over 5 kg	R 150	Main Centre: 3 - 6 business days Regional Areas: 4 - 7 business days

Express

Parcel weight	Shipping cost	Delivery estimate
Up to 2 kg	R 135	1 - 2 business days
Over 2 kg	R 135 + R 50 per kg/part thereof	1 - 2 business days

3. International Shipping

Shipping costs listed below are only provided as guides; costs are quoted per order and are subject to change without notice.

All parcels will be subject to security/customs inspections. Some international parcels may have taxes or duty levied by local customs authorities. If so, the recipient will be required to pay such taxes or duty prior to delivery. Additional charges may be applied by our courier service provider for clearance other than duties and taxes.

Parcel weight	Sub Saharan Africa	Europe, Middle East	USA, Canada, Mexico	Rest of the World
Max.	1 - 2 business days*	2 - 3 business days*	2 - 3 business days*	2 - 4 business days*
0,5 kg	R 505	R 625	R 700	R 890
5 kg	R 2 110	R 2 605	R 3 385	R 4 175
15 kg	R 3 665	R 4 390	R 5 490	R 6 595
25 kg	R 4 900	R 6 895	R 8 635	R 10 360

*Excludes the time to process and pack your order, as well as clearing customs in your country.

Returns Policy

Last Updated: October 31, 2023

We will repair, replace, or refund Goods which fail to comply with the provisions of the the Consumer Protection Act 2008 (“CPA”). We may, but are not obliged to, accept returns outside the scope of the CPA at our discretion.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with safety tag intact, and in its original packaging.

To initiate a return, please refer to our Return Process below. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help.tanworx@gmail.com.

1. Defective or Damaged Items

Please inspect your order upon receipt and contact us immediately if the Goods are defective, damaged, or the wrong Goods have been sent. Please notify us within 7 days of receiving your order if something is wrong, failure to do so may result in your return not being approved.

If you claim that the item is defective, the following conditions apply:

the defect must be reported to us within four weeks of becoming apparent;
the defect resulted from faulty design or manufacture only;
you have returned the defective Goods or parts to us if we have so requested.

2. Exceptions

If your are returning an item, because you have decided you no longer need it, or want to exchange it for something else, the following conditions apply:

we have agreed to the return, in writing, in our correspondence with you;
the item must be in their original condition and packaging, unused, and free from damage;
the safety tag must not be broken, removed, or tapered with in any way;
the item will be returned at your risk;
you shall be liable for the shipping costs to return the original item, and for sending the new item;
if you are exchanging it for another item, you have paid the additional amount required.

For hygiene reasons, we cannot accept returns of skincare items, toiletries, and cosmetics unless they are defective, damaged, or not what you've ordered. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, these items may also differ in appearance to the images shown on the online store.

3. Return Process

Step 1 - Request a Return

Fill out the Return Request Form in your account area, send us an email to help.tanworx@gmail.com, or contact us on +27 72 604 5821.
Tell us the reason you would like to return your item and provide any relevant material that could aid in our understanding.

Step 2 - Await Confirmation

If your request is accepted, we’ll send you a return reference number, shipping details, and instructions on how to return the item.

Step 3 - Prepare and Return Parcel

Goods should be returned:

in their original condition and packaging, with safety tag intact; and
securely wrapped; and
with the return reference number placed upon the waybill; and
through our chosen courier service, unless it is an exchange
at your risk and cost.

Step 4 - Evaluation

We may request additional information from you during our evaluation of the Goods returned, in order to determine the outcome of your request.

Step 5 - Refund or Exchange

If approved, we will refund you no later than 14 days from the date when we accept that repayment is due or send the item chosen to exchange for as soon as reasonably practicable.

If you do not follow this procedure, your return request and subsequently your refund may be unsuccessful.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, we will:

refund the cost of shipping for defective, damaged, incorrect or missing items only; and
repair, replace, refund, or exchange the Goods as you choose.

If we repair, replace, refund, or exchange the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due. Please remember it can take some time for your bank or credit card company to process and post the refund to you.

5. International Sales

Due to high shipping costs, all sales are final and cannot be returned or refunded. You bear the risk of any damage to your shipment during transit.

Terms and Conditions

Last updated: October 25, 2023

Please read these terms and conditions carefully before using Our Service.

Introduction

These terms and conditions are the contract between you and Tanworx (Pty) Ltd (“TanWorX”, “us”, “we”, “our”). By visiting or using Our Website, you agree to be bound by them.

We are TanWorX, a company registered in South Africa, number 2019/618351/07. Our address is Klipberg, Chiante Cres, Shellyvale, Free State, 9301.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should not make use of Our Website and leave it immediately.

1. Definitions

In this agreement:

“Carrier” refers to any person or business contracted by us to carry Goods from us to you.
“Content” refers to any content in any form published on Our Website by us or any third party with our consent.
“Goods” refers to any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
“Our Website” refers to www.tanworx.co.za, and includes all web pages controlled by us.
"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organization.
these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
in this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organization involving that party.
the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Use of Our Website

This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement. If you use Our Website in any way you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with our Goods and services. You are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from using your account. You agree to accept responsibility for all activities that occur under your account or password and to notify us of any security breach or unauthorized use of your account.
You agree that you will not, and will not allow any other person to:
1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
2. link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
3. download any part of Our Website, without our express written consent;
4. collect or use any product listings, descriptions, or prices;
5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
7. share with a third party any login credentials to Our Website.
You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:
1. be malicious or defamatory;
2. consist in commercial audio, video or music files;
3. be illegal, obscene, offensive, threatening or violent;
4. be sexually explicit or pornographic;
5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
7. solicit passwords or personal information from anyone;
8. be used to sell any goods or services or for any other commercial use;
9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
10. link to any of the material specified above, in this paragraph.
11. send age-inappropriate communications or Content to anyone under the age of 18.
We may refuse, edit or remove a Posting which does not comply with these terms.
We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
If you are offended by any Content, the following procedure applies:
1. Your claim or complaint must be sent to us by email at help.tanworx@gmail.com;
2. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
3. we shall remove the offending Content, if justified, as soon as we are reasonably able;
We may re-instate the Content about which you have complained or not.
You agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

Online Shopping

4. Conclusion of Sales

Registered users may place orders for Goods, which we may accept or reject.
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you.
At any time before the Goods are dispatched, we may decline to supply the Goods to you without giving any reason.
If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
1. accept the alternatives we offer;
2. cancel all or part of your order.
If you place an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
We do not guarantee that Goods advertised on Our Website are available.
The images shown are for illustration purposes only and may not be an exact representation of the product.
If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

5. Price and Payment

The price payable for the Goods that you order is set out on Our Website.
The price of Goods may be changed by us at any time. We will not change a price so as to affect the price charged to you at the time when you buy those Goods, unless the price was stated in error.
If, by mistake, we have underpriced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you. If you confirm that you wish to buy at the new price, we will cancel your previous order and generate a new order on your behalf.
If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay. View Shipping Policy.

6. Security

We take care to make Our Website safe for you to use. Card payments are not processed through pages controlled by us. We use YOCO as our online payment service provider who will encrypt your card or bank account details in a secure environment. If you have asked us to remember your credit or debit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your payments for transactions which you have initiated.

7. Cancelling Orders

This paragraph applies if and only if, you are a consumer as defined in the Electronic Communications and Transactions Act 2002.

As required by the law, details of our after-sales service are given in Our Website terms and conditions.
You may cancel your order at any time before the expiry of 7 days from the date you receive the Goods, not including the day you received it.
The option to cancel your order is not available:
1. if you purchase sealed Goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
2. if the Goods become inseparably mixed (according to their nature) with other items after delivery.
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
If the Goods you return show any sign of damage not attributable to faulty design or manufacturing, we shall be entitled to deduct the cost from your refund money.
In the event of cancellation of an order by you in compliance with these terms we ask that you notify us first by filling out the Return Form in your account area or by email to help.tanworx@gmail.com. We will provide you with our return details and refund any money due to you within 30 days of receiving the goods.
This paragraph does not affect your rights in the event that the Goods are faulty.

8. Delivery

Please refer to our Shipping Policy.

9. Returns and Refunds

Please refer to our Returns Policy.

10. International Sales

We do not sell online to any country other than South Africa. Please contact us via email, phone, or Whatsapp for orders to be delivered outside of SA borders. We do not sell Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
If you are not in South Africa, we have no knowledge of, and no responsibility for, the laws in your country. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Rand will be borne by you.
Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
Due to high shipping costs, all sales are final and cannot be returned or refunded. You bear the risk of any damage to your shipment during transit.

11. Privacy Policy

Our privacy policy complies fully with current law and can be viewed here.

12. Disclaimers

The law differs from one country to another. This paragraph applies so far as the applicable law allows.
All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.
We make no representation or warranty and accept no responsibility in law for:
1. accuracy of any Content or the impression or effect it gives;
2. delivery of Content, material or any message;
3. privacy of any transmission;
4. any act or omission of any person or the identity of any person who introduces himself to you through Our Website;
We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
Any paragraph which excludes or restricts our liability or provides an indemnity to us applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us.
If you become aware of any breach of any term of this agreement by any person, please tell us by sending an email to help.tanworx@gmail.com.
Nothing in this agreement excludes liability for a party's fraud.

13. Limitation of Liability

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
1. your failure to comply with the law of any country;
2. your breach of this agreement;
3. any act, neglect or default by any agent, employee, licensee or customer of yours;
4. a contractual claim arising from your use of the Goods;
5. a breach of the intellectual property rights of any person.

14. Ownership and Copyright

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

15. General

We may change these terms from time to time. The terms that apply to you are those posted here on the day you make use of Our Website.
Where we provide goods or services without specific charge to you, then it is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or services.
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control.
In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa and you agree that any dispute arising from it shall be litigated only in this country.

16. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at help.tanworx@gmail.com.

Last updated: October 6, 2023

This is the privacy notice of Tanworx (Pty) Ltd. In this document, "TanWorX", "we", "our", or "us" refer to Tanworx (Pty) Ltd.
We are company number 2019/618351/07 registered in South Africa.
Our registered office is at Klipberg, Chiante Cres, Shellyvale, Free State, 9301.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with the Protection of Personal Information Act 2013.
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal information.

Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.

1. Information we process

We may collect, use, store and transfer different kinds of personal information about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, date of birth, and other identifiable information that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial information includes information such as your bank account and payment card details.
Transaction information includes details about payments or communications to and from you and information about the products and services you have purchased from us.
Technical information includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing information includes your preferences in receiving marketing from us; communication preferences; responses, and actions in relation to your use of our services.

We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is information that does not identify you as an individual. Aggregated information may be derived from your personal information but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile information to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information, and it will be used in accordance with this privacy notice.

2. Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, trade union membership, information about your health and biometric data.

It also includes information about criminal convictions and offences.
We do not collect any special personal information about you.

3. If you do not provide personal information we need

Where we need to collect personal information by law, or under the terms of a contract, we have with you, and you fail to provide that information when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

4. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

5. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. If you have given us explicit permission to do so, we may from time to time, pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at help.tanworx@gmail.com. However, if you do so, you may not be able to use our website or our services further.

6. Information we process for the purposes of legitimate interests

We may process the information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your information, and whether you would, in the round, consider it reasonable to do so

For example, we may process your information on this basis for the purposes of:

record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so

7. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
This may include your personal information.

Specific uses of information you provide to us

8. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

posting a review or message on our online store
clicking on an icon next to another visitor’s message to convey your agreement, or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at help.tanworx@gmail.com.

9. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

10. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of YOCO or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

11. Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the information you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your messages, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

12. Complaining

When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

13. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognize visitors that you have referred to us, and to credit to your commission due for such referrals. It also includes information that allows us to transfer the commission to you.
The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

14. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

Categories:

The cookies used on our website fall into one of four categories:

Essential Cookies let you move around the website and use essential features like secure and private areas.
Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.
Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language).
Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users

We use cookies in the following ways:

to understand how you use our website
to keep you signed in to our website
to keep your preferences intact
to provide you with the service you chose to receive from us
to record whether you have seen specific messages we display on our website
to understand and improve the impact of our marketing campaigns
to monitor and analyze the performance, operation, and effectiveness of our website
for security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks

15. Personal identifiable information from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the information possibly could be used to identify you personally, even if you are not signed in to our website.

16. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

17. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive information that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.

18. Third-party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalize the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the information that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

19. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

20. Information may be processed outside South Africa

Our website is hosted in South Africa.
We may also use outsourced services in countries outside South Africa from time to time in other aspects of our business.
Accordingly, information obtained within South Africa or any other country could be processed outside South Africa.

Control over your own information

21. Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

22. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you should contact us at help.tanworx@gmail.com to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

23. Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us at help.tanworx@gmail.com to make your request. This may limit the service we can provide to you.

24. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

25. Use of website by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are below the age of 18 years, you may not use our website without the consent from a parent or guardian. We may request that you provide us with your parent’s or guardian’s contact details to confirm that they have given you such permission. If we are unable to verify consent or if a parent or guardian confirms that you do not have their permission, we may take measures to restrict your access and use of our website.

We collect information about all users of and visitors to our website regardless of age, and we anticipate that some of those users and visitors will be children. Such child users and visitors will inevitably visit parts of the website and will be subject to whatever on-site marketing they find, wherever they visit.

However, we do not knowingly or intentionally collect or process the personal information of a child. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at help.tanworx@gmail.com.

26. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or another trust mark in your browser’s URL bar or toolbar.

27. How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us by sending an email detailing your complaint to help.tanworx@gmail.com.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in the process of mediation or arbitration.

28. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.

29. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.

30. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us at help.tanworx@gmail.com.

1. Defective or Damaged Items

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2. Exceptions

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3. Return Process

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4. Refunds

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5. International Sales

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